11/7/13 PJ, MK, SR
ENTONE Black Set Top Box Video Troubleshooting Procedures
Please begin by reviewing the following list of common set top box problems. If an item listed below accurately describes
the problem you are experiencing, follow the instructions given.
If the condition persists, call technical support at 626-2211.
Common Set Top Box Issues
Television is on and the blue power and green link on the set top box are on, but the screen is black: Check to ensure
the correct input is selected. Press the “TV” button and then the “Input” button (top row, center) until the proper input is
selected. NOTE: If the television is connected to the set top box by coax, set the television to channel 3. Press the “STB”
button when complete.
Channels will not change: Press the “STB” button (second button, second row). If connected by coax, television must
be set to channel 3.
Television is pixeling (scrambled screen): Check all connections to ensure they are tight.
Remote no longer turns television on and off or adjusts the volume: Remote may have lost its programming, check the
batteries in remote. The remote may need to be reprogramed.
Programming remote: Perform the following steps to program the TV and AUX device—
1) Locate the device code for your desired device found in the Quick Reference Guide provided with set top box. If
the device code cannot be found or does not work after trying, then go to the next section to try the auto-search
procedures.
2) Turn on device and with media inserted (if applicable).
3) On the remote control, press a device mode key for 5 seconds (i.e., “TV” or “AUX”). The device mode key will light
up. NOTE: Use the “AUX” mode key to program control of VCR, DVD player, and audio device.
4) Enter the four-digit device code. If performed correctly, the selected device mode key backlight will blink twice.
NOTE: If an invalid device code was entered, the selected device mode key will fast blink seven times. Device
program mode will be terminated.
5) Aim the remote control at the device and press “POWER” once. The device should be off. If it does not respond,
repeat the above steps.
Autoscan- Program additional devices:
1. If the device does not respond to the remote control after trying all devices codes listed for the device brand, or if
brand is not listed at all, try searching for device code as follows:
2. Power on the device and on the remote control, press a device mode key (i.e., “TV” or “AUX”) and hold for five
seconds. The device mode key will light up. NOTE: Use the “AUX” mode key to program control of VCR, DVD player,
cable box, satellite set top box and audio device.
3. Press the “POWER” key once and aim new remote at the device.
4. Press either the “CH UP” key or “CH DOWN” key for device auto-scan.
5. In this search mode, the remote control will send IR codes from the library in five second intervals. The device key
will be on and blink every five seconds while in the device scan mode.
6. If the device turns off, a working code has been found. Press “OK” once to lock in the code. The selected mode
key will blink twice.
7. If all codes for the device are exhausted in the search and the “OK” is not pressed, the selected device key will fast
blink seven times and the search mode will be terminated.
How to reboot your set top box: To reboot a set top box, pull the thin black power cord out of the set top box, or unplug
the cord from the electrical outlet. Wait five seconds and plug power cord back in. It may take up to five minutes for set
top box to reboot.
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